CenterPoint® Accounting - Red Wing Cloud Services with the Microsoft® Windows® 10 Operating System

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Microsoft recently released a Windows 10 update (1803) that may cause remote applications such as the Red Wing Software Cloud to perform slower than normal. Symptoms of this problem in the Red Wing Cloud include extreme slowness and no right-click options available on look-ups like names and accounts.

  • If you have noticed no change in your Red Wing Cloud experience, no additional actions are necessary.
  • If you are experiencing issues with extreme slowness or using right-click options in CenterPoint in the cloud, Red Wing Software has identified a solution that will offer an alternate way to access the Red Wing Cloud desktop.
    1. From the Red Wing Software website, select Menu.
    2. On the lower right side of the screen, under Quick Links select Cloud Desktop Download.
    3. Click Download Now.
    4. If prompted, save the file to your computer.
    5. From the location the download was saved to, for example the Downloads folder, copy the Red_Wing_Software_Cloud.RDP file and save the file to your desktop.
    6. To access the Red Wing Software Cloud, double-click the Red_Wing_Software_Cloud.RDP icon on your desktop and enter your Red Wing Software Cloud credentials.
    7. If you are having difficulty logging in, your password may have expired. To reset your password, click here and follow Option 1 steps 1-6

At this point, Microsoft has not released a resolution or a patch for this issue. We will continue to monitor the situation and update this document when Microsoft has addressed this issue.

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