Careers

About Red Wing Software

Red Wing Software is a specialized provider of accounting, payroll, and financial management software solutions designed primarily for agricultural operations (farms and agribusinesses) and small to mid-sized businesses.

Founded in 1979, the company is best known for its robust products like CenterPoint Accounting Software for Agriculture and CenterPoint Payroll. These solutions are specifically tailored to handle the unique financial complexities of the agriculture industry, such as enterprise tracking, specialized inventory (including livestock and crops), fixed asset depreciation, and Schedule F tax reporting for farmers.

The Role

The Customer Support Specialist provides timely, accurate, and customer-focused technical assistance to users of our software products. This role serves as a key point of contact for troubleshooting issues, answering product questions, and ensuring a positive customer experience while working closely with internal teams to resolve more complex problems. This role will directly support Red Wing Software's core agriculture, accounting, and payroll products.

Key Responsibilities

• Take calls from our customers and reseller partners to answer questions regarding proper usage of Red Wing Software products.
• Help our customers install and/or trouble-shoot installations of the Red Wing Software products on various Windows operating systems.
• Ongoing product training required to gain proficiency in all Red Wing Software products, including agriculture, accounting, not for profit and payroll software.
• Prioritize calls, research more complex issues, and recommend actions to customers to correct problems encountered using software.
• Enter information regarding customer calls into the internal customer service calls tracking system.
• Record customer suggestions and product problems in company's ticketing system.
• Perform product quality assurance-related testing of newly developed software products as needed.
• Willing to learn and train customers in a professional services, webinar or classroom setting.

Qualifications

Professional Experience

• Prior customer service/customer support encouraged but not required.
• Post-secondary degree is a plus (high school / GED degree is a requirement).
• Basic accounting software knowledge required.
• Familiarity with the agricultural sector is highly preferred (whether its in a professional or personal capacity).

Other Attributes

• Customer Service – Ability to provide highest quality customer service; Respond promptly to customer requests for assistance; Solicit customer feedback to improve service; Meet commitments; Enjoy helping others.
• Problem Solving/Troubleshooting - Excellent problem-solving skills; Ability to listen carefully to a diverse group of people with various levels of communication skills and properly identify and resolve problems in a timely manner. Analytical skills.
• Interpersonal Skills – Ability to communicate well with people having a variety of technical skill levels; Listen carefully to others; Maintain confidentiality.
• Communication Skills - Excellent oral communication skills in English, and the ability to communicate well across various levels of an organization. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Technical Skills - Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others.
• Teamwork - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit.
• Quality Management - Look for ways to improve and promote quality; Demonstrate accuracy and thoroughness.
• Ethics - Treat people with respect; Keep commitments; Work with integrity and honesty; Uphold organizational values.
• Motivation - A highly motivated self starter; Set and achieve challenging goals; Demonstrate persistence and ability to overcome obstacles.
• Planning/Organizing - Prioritize and plan work activities; Use time efficiently.

Preferred Location

Driving distance to the Twin Cities metro area/Red Wing MN preferred but not required for a qualified candidate.

Apply

Email resume to: melissag@redwingsoftware.com