Customer Care
Memberships
We offer several membership options; each designed to fit specific business needs. Most plans include “next call” or guaranteed response times of no more than one hour on an unlimited number of calls!
Customer Care
Membership Benefits & Policies
Use the charts below to select the appropriate membership for your business.
For more information and pricing, please contact Red Wing Software at 800-732-9464.
| Benefits | Silver | Gold |
|---|---|---|
| Unlimited, toll-free access to support center | ||
| Maintenance releases available for free download | ||
| Tax tables and Federal tax form changes available (with payroll) | ||
| Guaranteed one hour response time | ||
| Guaranteed next available technician | ||
| Discount on training seminars | ||
| Personalized one hour online training session |
| Benefits | Silver | Gold |
|---|---|---|
| Unlimited, toll-free access to support center | ||
| Maintenance releases available for free download | ||
| Tax tables and Federal tax form changes available (with payroll) | ||
| Guaranteed one hour response time | ||
| Guaranteed next available technician | ||
| Discount on training seminars | ||
| Personalized one hour online training session |
| Benefits | Silver | Gold |
|---|---|---|
| Unlimited, toll-free access to support center | ||
| Maintenance releases available for free download | ||
| Guaranteed one hour response time | ||
| Guaranteed next available technician | ||
| Discount on training seminars | ||
| Personalized one hour online training session |
| Benefits | Silver | Gold |
|---|---|---|
| Unlimited, toll-free access to support center | ||
| Maintenance releases available for free download | ||
| Tax tables and Federal tax form changes available (with payroll) | ||
| Guaranteed one hour response time | ||
| Guaranteed next available technician | ||
| Personalized one hour online training session |
Check classroom training schedule for availability. Professional Services and online training can be scheduled during the months of March through December.
Customer Care Membership Policies
Guaranteed Response Times
Guaranteed response times are available for calls received from 8:00 am to 5:00 pm CST Monday through Friday. Response times are not guaranteed during holidays, storm closures, or in the case of planned company events. Red Wing Software guarantees responses to initial call. Our inability to contact a customer within the guaranteed period because the customer is busy, on another line or out of the office, does not constitute Red Wing's non-compliance with the guarantee. Response times are guaranteed for the next available support specialist.
Software Updates
Changes in tax law, business practice or your operating environment may cause your system to need changing. Red Wing Software cannot guarantee these changes will be reflected in future software releases.
Accounting & Legal Advice
Red Wing Software is not engaged in the rendering of legal, accounting, or other professional services outside of our contracted professional services on a case-by-case basis.