Notes from the President

08 August 2024 khilton Notes from the President

Ken Hilton - President Red Wing Software

In celebration of 45 years in business, Red Wing Software hosted a dinner cruise on the Mississippi River for our staff and retirees. It was a perfect night to sit on the boat’s deck and enjoy the scenery and camaraderie with current and past team members. It was a pleasure to reconnect with some former staff, some traveling long distances and others who have been retired for several years.
Since COVID-19, our entire staff has worked remotely most of the time, with occasional work-at-the-office days. While our internal meetings are held via video conference using Microsoft® Teams, this event allowed us to gather and network in person.
On another note, I’ve mentioned several times the importance of continuing education. To that end, Tim, the Red Wing Software Support Manager, and I traveled to Louisville, KY, for the Farm Financial Standards Council annual meeting. This organization was started around 35 years ago and has also experienced many changes. Seeing so many new (and younger) attendees this year was refreshing. We were also able to connect with several long-time customers who help us continuously improve our offerings and, of course, stay current with the ever-changing needs of our customers. I can’t stress enough the importance of this kind of continuing education on the success of any business.

Notes from the President

22 July 2024 khilton Notes from the President

Ken Hilton - President Red Wing Software

Last month, I wrote about the company celebrating our 45th anniversary. Thinking about all the changes that have taken place over the years reminds me of the people who led the company through the years and have since retired. We owe much of our success to these former leaders and visionaries.
There have been many changes over the last 45 years. I recall having a room full of computers to make copies of the software to send to customers. We needed many different brands of equipment because every system had its own unique disk format, not to mention multiple operating systems. Of course, now virtually all software is distributed as downloads, and our programs are only available for one operating system.
I could go on and on about all the changes we’ve experienced, but the one most important thing is keeping up with the changing times and not falling behind in technology. This is as important for you, as a software user, as it is for us as a supplier. Now would be a good time to inventory your critical business tools and ensure your computer(s) and software are up to date. It’s never fun to have a problem with an important tool and scramble to recover your valuable information.

Notes from the President

06 June 2024 khilton Notes from the President

Ken Hilton - President Red Wing Software

This month marks our 45th business anniversary. I credit this longevity to many things, and the ones that stand out are:
• Our amazing staff and the service they provide our customers. Whether it’s the people who answer the phone, provide front-line sales and support, or work behind the scenes to provide great products, documentation, and marketing materials, they live our mission: “Creating the Best Management Software Experience.” With our average tenure of over 22 years, we have very experienced talent who typically stays with us until retirement.
• Our business partners help us support our customers and provide insight into making our products even more valuable to the companies that rely on the best information to help manage their business.
• And, of course, our customers. We would be nowhere without our loyal customers, who have helped us thrive for so many years. Many have been with us since the early eighties, supporting us as we have grown. We value all our customers, especially those who challenge us to be better at what we do.
Since 1979, technology and the markets we serve have undergone myriad changes. Many software companies have come and gone, but we pride ourselves on continuing to take the best possible care of our team members, partners, and customers. Thank you all for being there for us.

Notes from President

03 April 2024 khilton Notes from the President

Ken Hilton - President Red Wing Software

Recently, the company that provides our hosting service for using CenterPoint in the cloud implemented Multi-Factor-Authentication (MFA). MFA provides an additional level of security for accessing information stored outside the walls of your operation.
In some cases, the website you are accessing requires this authentication every time you log in to your account. In the case of Red Wing® Cloud Services (CenterPoint in the cloud), this authorization will occur each month when you log in for the first time at each unique location. People that use Cloud Services will receive an email with a code that must be entered to gain access to their program.
When websites I use started requiring this new level of security, I became somewhat frustrated with the process. Now that many websites require authentication, I feel more comfortable with it, and I am changing some of my logins to require MFA when I access my accounts on their websites.
There are far too many bad actors trying to access personal information for me not to be as careful as possible.

Notes from the President

08 March 2024 khilton Notes from the President

Ken Hilton - President Red Wing Software

While thinking about a subject for this month’s message, a friend stepped into my office and said I should write an article about AI. I’m sure he meant Artificial Intelligence, but since it seems everyone is writing about that, and I’m certainly no expert on it, I thought a better topic might be Accounting Information (AI).
There are several ways to capture and store financial data. It can be kept on paper, in a spreadsheet, in a database, or in any number of accounting systems. In my opinion, data has little value until it is turned into useful information. Information can help you make informed decisions, while data is just a bunch of numbers.
At Red Wing Software, our goal is to give you the tools to get good information out of your data by first asking: “What do our customers need to make good management decisions?” We then attempt to find the best way to get data into the software so you have the tools to get the good information you need for useful reports. To help get this accomplished, we have a knowledgeable team of support people to answer your questions about using your software.
With all this Accounting Information (AI), we continuously live our vision: Creating the Best Management Software Experience.