A Message to our Customers about COVID-19

20 April 2020 khilton
As the world continues to monitor the situation with COVID-19, we wanted to share that we hope you, your families, and your employees are staying healthy, and we want to provide an update on the steps we continue to take to ensure the health and well-being of our employees and to provide the excellent service our customers are accustomed to.
Red Wing Software is closely monitoring developments with respect to COVID-19, including information and guidance published by healthcare authorities around the globe. We want you to stay focused on your business and employees and assure you that we are focused on maintaining support for our accounting and payroll software solutions and services that you rely on.
• The Red Wing Software office remains open. We have 100% of our services available and do not anticipate disruption in service. If there is anything we can do for you, please don’t hesitate to call us.
• All Red Wing Software employees now have the option to work remotely, and we are equipping them to do so, if they so choose.
• We request that, during this difficult time, all customers refrain from visiting the Red Wing Software office in person, but rather seek support via phone or email.
• The classroom training that is scheduled for May, 2020, in Red Wing, Minnesota, will be rescheduled for a later date once the situation changes.
• Red Wing Software has restricted non-essential commercial business travel for our employees and are adhering to guidance from the World Health Organization on self-quarantine and testing guidelines.
We are in regular communication with our teams, keeping them updated on evolving situations and any associated adjustments we need to make. We continue to closely monitor the situation and may send periodic updates if the COVID-19 situation evolves and anything changes on our side.
As we all navigate through these challenging days, please know that you have our ongoing support and commitment.

Behind the Scenes - March 2020

15 April 2020 roxie-thoner Behind the Scenes
• Chad (Sales Representative) was part of the Champion Red Wing Community Ed/Rec co-ed volleyball league team.
• Cori (QA Analyst) and Ryan (Graphic Design) drove across 7 states in 22 hours for a week‑long vacation in Miramar Beach, Florida with Ryan's family.
• Katrina (Customer Service Representative) and her daughter, Kyla, attended a customer appreciation at a Case IH implement with her family!
• Katrina (Customer Service Representative) watched her nephew Carter get 1st place at his last wrestling tournament for the season! #WrestlingAuntie

COVID-19 Pandemic: How can Red Wing Software Help You?

14 April 2020 StephanieE
During these challenging and unprecedented times, all businesses and organizations have endured sudden and unexpected changes. Red Wing Software is dedicated to providing the service you’ve become accustomed to for your accounting and payroll software. Below we have outlined some of the ways we can continue to help in these uncertain times.
Working from Home – Red Wing Cloud Services
If you and/or your employees need to work from home, and you are using a CenterPoint product, Red Wing Software Cloud Services are available to you. We understand that moving to the cloud may be temporary during the pandemic. While there is a charge for the hosting service, our staff will help you move to the hosted service at no additional charge. Then when/if you’re ready to move back to the locally installed platform, we will help you, also at no additional cost. Please note that the program is exactly the same whether it is used in the cloud or installed. As for Red Wing Software, all employees are equipped to work from home and are currently doing so. This has enabled us to provide uninterrupted service to customers while staying within safety guidelines during the COVID-19 pandemic.
Other Features and Products
Here are some other features already included within CenterPoint, as well as add-on products, that can help with social distancing, and reducing the need to handle paper.
• Email Statements and Invoices
Rather than printing and mailing or handing someone an invoice or a statement, set up your system to have them emailed instead. (This functionality is included in all CenterPoint accounting products.)
• CenterPoint Online Time Clock
For use with CenterPoint Payroll, it enables employees and supervisors to enter time online and request time-off from any web-enabled device where the internet is available. Time entry and time off requests can be made from a personal computer or mobile device.
• Direct Deposit
Securely deposit your employees’ payroll to their personal bank accounts, eliminating the need for printed checks.
• Publish Pay Advices
Employees who receive direct deposit can view an electronic statement of their pay, on a secure website, eliminating the need for paper advices to be distributed.
We wish you and your employees good health during these difficult times, and we are here to help in whatever way we can.

Notes from the President

08 April 2020 khilton Notes from the President

Ken Hilton - President Red Wing Software

I hope this newsletter finds everyone healthy and safe during this COVID-19 pandemic. At Red Wing Software, we are fortunate to be in a business that can adapt quickly to changes. All our amazing and dedicated employees are working remotely. We were able to get everyone up and running at home in a short amount of time, without any interruption of service for our customers. The only services that we are temporarily suspending are our face-to-face classroom training and professional services. We encourage anyone needing more instruction and training, when a quick call to support isn’t enough, to request online help. We are very effective at providing training online using our remote software tools.
We are here to help, and elsewhere in this newsletter is an article that describes some of the built-in tools and options available in our software that can help our customers work remotely and more efficiently. Now would be a good time to evaluate the processes that you have in place for dealing with adverse situations or disaster recovery. While these recent changes that were forced upon you are fresh in your mind, refine your plans for dealing with similar situations in the future. We will do what we can to help your business get through this time with as little interruption as possible. Stay safe, and we will get through this together.

 

Online Training Sessions

02 April 2020 connies
We are pleased to offer our Red Wing Software customers an opportunity to learn more about CenterPoint via Online Training sessions. Online Training sessions provide you with in-depth information and explanations that allow you to learn more about CenterPoint from any location where you can access the internet (high-speed internet connection recommended). The sessions are presented live by one of our CenterPoint experts while you view the presenter's computer screen. You will have the opportunity to ask questions. The sessions are recorded and sent to you so you can refer to the information afterward.
You can view and register for available sessions from our website at www.redwingsoftware.com by selecting Menu > Online Training (under 'Services' on the top right-hand side of the menu) or by clicking the links below.
CenterPoint Time Clock
Tuesday, April 21, 2020
9:30 am – 10:30 am Central Time
Price: $39.00
Note: The session materials for this session will be available one week prior to the session, on April 14, 2020.
CenterPoint Payroll Reports
Thursday, April 23, 2020
2:30 pm – 4:30 pm Central Time
Price: $59.00
Note: The session materials for this session will be available one week prior to the session, on April 16, 2020.
Click the links above or click here to register for these session.
Red Wing Software offers pre-recorded On Demand Training Video sessions as well as live training sessions. This gives you the flexibility to access the training at any point after the original live session was offered. The pre-recorded On Demand Training Video sessions can be purchased with 30-day access and can be viewed as many times as you like during the 30 days.

You can view and purchase pre-recorded sessions from our website at www.redwingsoftware.com.
• If logged into the website, go to the My Member Account page (from the Welcome menu, select My Account Home), select the Training tab, and then select the On Demand tab.
Or
• Select Menu > On Demand Training Videos (under ‘Services’ on the right-hand side of the menu).
Or
• Select the Training button on the Main website page, and then select On Demand Training Videos.