My voice isn’t often heard by our customers, my name is Connie Skaggs and I am the Technical Writer at Red Wing Software. I produce the documentation that is included with our products, including How2 documents, online Help, year-end FAQ documents, and training materials.

I have worked in the accounting software industry for over 25 years and have a degree in Computer Information Systems. Some of the positions I’ve held in that time are Customer Support Technician, Customer Support Manager, On-site Installation Specialist, Trainer, and Technical Writer.

Outside of the office, I am very involved with my two teenage daughters, Lindsey (16) and Jenna (13). They are both cheerleaders, active in band and on the high-school dance team, and Jenna tap dances competitively. Needless to say, we don’t often have a free weekend! My husband, Joel, and I both serve on the board of the Dance Team Parent Association and are very active in fundraising for the team. When the girls aren’t in school, we enjoy spending time together at our seasonal campground where we’ve all made great friends, watching our favorite hockey team, the Minnesota Wild, and most of all just hanging out as a family.