By Stephanie Elsen

Customer Care Membership with Red Wing Software gives customers a comprehensive package of benefits for using its accounting and payroll software products. Included in Customer Care Membership are unlimited phone and e-mail support, product version updates and enhancements, and of course tax table updates. Once customers try Customer Care Membership, a large percentage of them see the value and renew each year. (January 2013 renewal rate=89.75 %.)

Here are some interesting facts about Red Wing Software Customer Care Membership.

• Support team members have an average of 13 years of experience at Red Wing Software.
• 100% of product updates come from customer suggestions.
• Customer Care Members are provided with a toll-free number to call, which rings directly into the team supporting the product they are using.
• Support is 100% U.S. based.
• Product updates can be done online via the internet, or customers can receive updates on a CD via mail.
• Detailed training videos and documents by subject are available to Customer Care Members.

By Stephanie Elsen

Have you ever called a service department and, after tirelessly choosing numerical options and being redirected, reaching somebody who cannot answer your question(s)? We’ve all been there. It is not a pleasant experience.

If you are a Red Wing Software customer, then you have probably worked with our support team at some point. We pride ourselves on having a support team that is knowledgeable and helpful. I just checked and found out that the average years of experience within our support team is a whopping 13 years. So, when you call in with a question or problem, we’ve got an experienced team ready and waiting to help you!

By Stephanie Elsen

We would like to wish you and your family a very Happy Thanksgiving.

Each one of us at Red Wing Software appreciates our customers and our partners. We are thankful you have chosen us as your accounting software or payroll software provider!

By Stephanie Elsen

Red Wing Software partner Computer Solutions Incorporated (CSI), of Smith Center, Kansas, recently held an educational event to commemorate its 25th anniversary. Red Wing Software would first like to offer a word of congratulations to Galen Lambert, his company (CSI), and his whole team on their 25th anniversary in business! Galen and his team have helped Red Wing Software customers for many years, and have offered valuable input into Red Wing Software products as well. We appreciate their partnership and all they have done over the years.

The CSI 25th anniversary event brought in speakers from all over the U.S. to talk about security and the cloud. The event featured key note speakers and a variety of educational breakout sessions. Dinner was provided for everyone in the evening.

CSI is a privately owned company founded by Galen Lambert in 1987. CSI’s corporate office is in Smith Center, Kansas, with satellite office in Beloit, Concordia, and McPherson Kansas. CSI’s main focus is on information technology services.

Happy Halloween from Red Wing Software!

This is Carole in her costume and Halloween-themed office!

Here are Carole, Aaron, Stephanie and Janet

Aaron's Giant Spider Web!

Have a great and spooky day!