Red Wing Software Customers: Important notice for users of Windows® XP

Microsoft® recently announced that support for Windows XP with Service Pack 3 (SP3) will end on April 8, 2014. To ensure you will receive all important security updates for Windows, you should consider upgrading to a later version of Windows such as Windows 7 or 8.

What does it mean if my version of Windows is no longer supported?

An unsupported version of Windows will no longer receive software updates from Windows Update. These include security updates that can help protect your computer from harmful viruses, spyware, and other malicious software. Windows Update also installs the latest software updates to improve the reliability of Windows, new drivers for your hardware, and more

Red Wing Software will continue support for its products that are compatible with XP. Before moving to a new operating system, it is important to verify that your Red Wing Software product is compatible with new versions of Windows. Click here to view the Operating System Compatibility Chart for Red Wing Software products. Also, if you are purchasing a new computer or plan to do so soon, please review this chart prior to finalizing your purchase.

Customer Care Membership

By Stephanie Elsen

Customer Care Membership

Customer Care Membership with Red Wing Software gives customers a comprehensive package of benefits for using its accounting and payroll software products. Included in Customer Care Membership are unlimited phone and e-mail support, product version updates and enhancements, and of course tax table updates. Once customers try Customer Care Membership, a large percentage of them see the value and renew each year. (January 2013 renewal rate=89.75 %.)

Here are some interesting facts about Red Wing Software Customer Care Membership.

  • Support team members have an average of 13 years of experience at Red Wing Software.
  • 100% of product updates come from customer suggestions.
  • Customer Care Members are provided with a toll-free number to call, which rings directly into the team supporting the product they are using.
  • Support is 100% U.S. based.
  • Product updates can be done online via the internet, or customers can receive updates on a CD via mail.
  • Detailed training videos and documents by subject are available to Customer Care Members.