Good internal communication is important to the success of any organization. How often does someone know something that should really be common knowledge, but for some reason that information is not shared with others in the organization who could benefit from it? Obviously, there are some things that need to be kept confidential, like personal employee information protected by HIPPA laws, etc. But most information, while not necessarily public, should be shared within the walls of the organization so everyone has an opportunity to contribute to the success of the business.

At Red Wing Software, we use a weekly internal newsletter to provide employees with the happenings inside the organization. Leaders of each department contribute information from their respective areas that they feel the rest of the team should, or would like to, know. In addition to structured departments, we also operate many teams that are specific to a particular project and include members from multiple departments. This is where communication can break down.

In the team meetings, ideas for new features, changes, or even new products are created. As these ideas are discussed, requirements are defined and refined, user interfaces are designed, test scenarios are determined, programming and documentation are completed, and voilà, the project is complete. The only problem is, sometimes everyone on the team becomes so involved in the process and has spent so much time talking about every detail, that they assume it is common knowledge to the entire organization, so they occasionally, and unintentionally, forget to share an important detail. I only use this as one example of how information can unintentionally be kept secret, when it should be shared with the entire organization so they can be included in the excitement about new happenings in the organization. Does this happen in your organization?

- Ken Hilton, President

I’ve mentioned before in this monthly message how important I feel continuing education is for everyone in any organization. If we don’t continue to explore new ideas and start to believe that what we are currently doing cannot be done any better, the business will slowly fade away. None of us can be an expert in every aspect of the business, so it’s imperative that we get out of our offices and learn from the wisdom of others.

I recently attended two conferences for just that purpose. The first meeting was with a group that focuses on data standards and facilitating the sharing of information between different companies’ products for the benefit of their clients. This was the first time I’ve attended this particular conference, and the first day was a bit overwhelming. By the end of the meeting, I learned a lot that I could bring back to Red Wing Software to help improve our company. I won’t get into much detail, but one of the most interesting sessions at this conference dealt with Business Process Modeling and Notation (BPMN). Until now, I was not aware that there was a standard format for BPMN. There are many software applications that help companies put their processes into an easy to understand flow chart. This was a timely topic for me, as we continue to improve and document our internal processes.

The second conference was the annual meeting of a consulting organization that focuses on one specific market. I’ve attended this conference for 30 years. While I always learn new things at this meeting, one of the biggest benefits is interacting with peers in the industry, outside the formal meeting times. It seems at many events like this that through networking more education and business is taken care of after-hours than during the scheduled sessions. As with any organization like this, you only get out of it what you put in to it, and it’s important to be an active participant. Our own Julie Strain is currently serving as President of this national group, and was responsible for planning this meeting in Fort Worth, TX.

Even if you can’t seem to break away from your busy schedule for a few days and attend events in your particular area of expertise, there are many online classes and webinars available on almost any subject to get that important continuing education.

- Ken Hilton, President

This month, I want to share some observances made on a recent business trip. First, it’s a long drive from Red Wing, MN to Sheridan, WY, but the landscape and sites along the way are something everyone should experience at some point, and the destination is breathtaking.

Several speakers shared their experiences on how their businesses are structured and how they use financial information to manage decision-making processes in their operations. It was refreshing to see so many Red Wing Software users, and users of other software, take advantage of the capabilities in their choice of products to really analyze their situation and make sound decisions to improve profitability.

It was clear our hosts for the meeting held everyone that worked at the company to a very high standard, and likewise treated everyone in the organization like family. We should all strive to live up to the standards that were exhibited by their management team.

Finally, as part of the meeting, we attended a rodeo. When I see the physical condition that these cowboys and cowgirls must be in to execute their chosen profession, and the danger they put themselves in, it makes me feel fortunate to be in the software business. About the only time someone at Red Wing Software gets hurt is if they slip on the ice between their car and the office.

I want to congratulate Chad in our sales department on the arrival of their newest addition to their family. A beautiful baby girl.

- Ken Hilton, President

With the relatively recent heavy rain storms and flooding in the southern and eastern United States, and the wildfires in the west, it is a reminder of how important it is to be prepared for a disaster. I sincerely hope all of our customers are getting through the unexpected events and/or recovering from the effects safely.

I have previously mentioned the importance of having your business information protected by storing data backups off-site and in places the data would be available to restore if the need arises. In the event of a disaster, Red Wing Software will do everything we can to help get your business back up and running by helping reload programs, etc., but we can’t help recover your financial information if you don’t have access to a good backup. Please don’t hesitate to call on us when you need disaster recovery assistance. One way to eliminate worrying about storing data backups off-site is to use the Red Wing Cloud Service which gives you access to your CenterPoint program and financial information in the cloud so it can be accessed anytime from anywhere.

I’ve heard the recent “Brexit” vote described as an “Independence Day”. As we enjoy Independence Day in the United States, and Canada Day in Canada, we wish the best of outcomes for our friends and allies in Europe. Please celebrate safely.

- Ken Hilton, President

Spring is here, at least on the calendar, and it’s a great time to do a little spring cleaning of your financial records. You are likely either going through the data for your 2015 tax return, or have recently completed it, so all of the information should be fresh in your mind. What a perfect time to review those things that took a little longer to figure out than they should, and fine-tune your system to make it easier for next year.

Maybe it’s a tweak to your chart of accounts. For instance, let’s say you have information spread across multiple accounts, and you now realize they could be combined into one account. Did you know there is a function in CenterPoint that will combine one or more accounts and all of the history into one account?

Or just a small change in the way you collect information or enter transactions could greatly reduce the time it takes to maintain the detail you need for reporting. In any event, take a few minutes and maybe even talk to others in your organization who deal with financial and other important data, and look at ways to make your business more efficient and profitable.

- Ken Hilton, President