| January is the busiest month at Red Wing Software, with our customers completing transactions for 2021, finalizing payroll information to prepare W-2 forms, and getting information ready for tax returns. It was not a great time for us to have an issue with computers and accessing critical information to serve our users. |
| On January 11th, we had a failure of a router that allows communication between our remote workforce and the computers in our office that hold all our customer records, making it virtually impossible to handle support calls. Fortunately, Roxie, the long-time voice of Red Wing Software, was in the office and could take incoming calls and schedule callbacks for our support staff. |
| We realized we couldn’t work efficiently from outside the office, and everything was functioning at the office. Several of our staff quickly traveled to the office to answer calls and take care of our customers. Within about three hours, we caught up with the backlog of support calls, and Larry, our amazing IT Manager, had everything functioning again. |
| While this kind of disruption is never fun to deal with, it’s great to have a group of dedicated employees who step up and take care of business. On behalf of Red Wing Software, I want to thank our customers affected by this disruption for your patience and thank our staff for ensuring we could take good care of our users during such a critical time. |