Red Wing Software Customers: Important notice for users of Windows® XP

04 April 2013 StephanieE Small Business Tips

Microsoft® recently announced that support for Windows XP with Service Pack 3 (SP3) will end on April 8, 2014. To ensure you will receive all important security updates for Windows, you should consider upgrading to a later version of Windows such as Windows 7 or 8.

What does it mean if my version of Windows is no longer supported?

An unsupported version of Windows will no longer receive software updates from Windows Update. These include security updates that can help protect your computer from harmful viruses, spyware, and other malicious software. Windows Update also installs the latest software updates to improve the reliability of Windows, new drivers for your hardware, and more

Red Wing Software will continue support for its products that are compatible with XP. Before moving to a new operating system, it is important to verify that your Red Wing Software product is compatible with new versions of Windows. Click here to view the Operating System Compatibility Chart for Red Wing Software products. Also, if you are purchasing a new computer or plan to do so soon, please review this chart prior to finalizing your purchase.

Customer Care Membership

25 March 2013 StephanieE Uncategorized

By Stephanie Elsen

Customer Care Membership

Customer Care Membership with Red Wing Software gives customers a comprehensive package of benefits for using its accounting and payroll software products. Included in Customer Care Membership are unlimited phone and e-mail support, product version updates and enhancements, and of course tax table updates. Once customers try Customer Care Membership, a large percentage of them see the value and renew each year. (January 2013 renewal rate=89.75 %.)

Here are some interesting facts about Red Wing Software Customer Care Membership.

  • Support team members have an average of 13 years of experience at Red Wing Software.
  • 100% of product updates come from customer suggestions.
  • Customer Care Members are provided with a toll-free number to call, which rings directly into the team supporting the product they are using.
  • Support is 100% U.S. based.
  • Product updates can be done online via the internet, or customers can receive updates on a CD via mail.
  • Detailed training videos and documents by subject are available to Customer Care Members.

The Person Behind the Voice – Mike Zielski

20 March 2013 StephanieE Person Behind the Voice

My name is Mike Zielski. I am the Quality Assurance Manager here at Red Wing Software. Red Wing Software has been my home away from home for the past 12 years. I am responsible for delivering quality software releases to our customers.

My daily commute to Red Wing Software involves a 30 mile trek from River Falls, WI, where I am originally from, and continue to live with my wife Kathryn and 8-year-old daughter Kadence.

When I am not stressing over a product release, I love to travel and cheer on my Wisconsin Badger sports teams. Some of our most recent trips have been to New York City, Washington D.C., Mexico and Pasadena, California for the past three Rose Bowl football games.

My last trip to the Rose Bowl was a hectic one, but as a big Badger fan, it was worth it!

My summarized itinerary…

December 31st:

  • Took a flight at 5:00 p.m. (CST) from Minneapolis to Las Vegas.
  • Rented a car and drove from Las Vegas to a hotel in East Los Angeles (about a 3.5 hour drive). I arrived about 11:30 p.m. (PST).

January 1st:

  • Drove to the Rose Bowl Stadium in Pasadena, California and parked my car at 5:30 a.m. (PST).
  • Walked about two miles up to the Rose Bowl Parade and claimed my spot for the 8:00 a.m. Rose Parade.
  • Watched the parade until 10:00 a.m. and walked back down to the Rose Bowl Stadium.
  • Watched the football game.
  • Left the game about 6:00 p.m. and drove down to San Diego (about a 1.5 to 2 hour drive) to stay overnight at my brother-in-law’s apartment.

January 2nd:

  • Caught a flight back home from San Diego at 9:30 a.m. (PST) with a layover in Denver.

…whew…

Our next big adventure is a trip to Disney World in Florida in March. Wish us luck!

Mike Zielski