| I hope you had a joyous holiday season. |
| January is the busiest month here at Red Wing Software. With everyone closing out 2018, beginning 2019, and making sure their payroll information is up-to-date with the rapidly changing tax calculations, our support lines light up. We have prepared internally to answer the calls from our customers at a rate you’ve come to expect from us. You can help ensure a smooth transition to the new year by reviewing the documents and videos recently posted on our web site, and referred to in this newsletter, that answer frequently asked questions about your software. |
| I’d like to congratulate our support staff for consistently reaching 92% direct pick-up of calls coming in to our support lines. That percentage has steadily improved over the years to the excellent level it is today. Our entire staff has worked hard to achieve this goal, and they are prepared to continue this high level of service. Please join me in thanking them for their hard work. |
| All of us at Red Wing Software wish you a happy, prosperous, and safe New Year. |