Notes from the President

Ken Hilton - President Red Wing Software

What is the best way to learn something new? People learn in different ways. Some prefer to read about the topic, some may want to watch videos, and others choose to have someone else walk them through the process. Any of these methods work equally well, depending on your learning style.
If the subject is new to you, a little orientation is likely needed to gain familiarity with the task. While all the methods outlined above may be a good starting point, I believe the best way to get comfortable with the subject is to teach it.
A few years ago (okay, maybe decades), I taught classroom training on some of our software products. In one year, I traveled to nearly 20 different cities teaching the class. Every single time during the training, I learned something new. Maybe it was because I changed the order of the subject matter, or it might have been a question from a student, and I needed to do some research or experiment.
Last year, a consulting organization I belong to asked me to teach a class on ethics at an annual meeting. I attended many classes in the past, but teaching it gave me a whole new perspective.
Give it a try. Take a process you are somewhat familiar with and make a video teaching someone how it works. You’ll be surprised how much you learn, and you may even post it on social media and become a famous influencer.

Behind the Scenes - July 2022

Julie (Implementation Consultant) and her family vacationed in Dubrovnik, Croatia.
Roxie (Administrative Assistant), her husband Steve, and friends enjoyed a relaxing week in northern Minnesota, which included many evening pontoon rides.
Mike (Quality Assurance Manager) and his family enjoyed a trip to Niagara Falls and Toronto, Canada.
Katrina (Customer Service Representative) had a little morning girls' side-by-side ride while some friends visited!

Notes from the President

Ken Hilton - President Red Wing Software

Summer is now in full swing, which means storms can appear quickly that can put you in danger. Also, seasonal construction and heat can affect the power grid that supplies electricity to your office.
I mention this as a reminder of how fast storms can erupt and how things can change your normal schedule. It is important to make sure you’re prepared for unexpected events. Do you have a safe place to retreat to in a hurry when things get dangerous? Does everyone in your organization know how to recognize when to act? Is all your important information backed up and stored off-site? Even if your data is stored in the cloud, you should still occasionally back it up to a local storage device. Do you have a disaster recovery plan in case it is needed? I certainly hope you never have to deal with a serious emergency, but it is always a good idea to have a plan.
A general rule-of-thumb for data is: Anytime you’ve entered enough information that you don’t want to enter it again, make a backup.

Streamlined Online Payments for Red Wing Software Services

Red Wing Software customers will now find the process of updating recurring payments for services and Customer Care membership auto renewals much easier. When adding or changing payment methods, you now have the option to update the payment method for multiple services at one time. This eliminates the need to enter payment information multiple times. We’ve also expanded it so you can add and update ACH payments. Previously you could use ACH for recurring payments, but you had to call Red Wing Software to change or add that information. Visit the My Account section at www.redwingsoftware.com to edit payment information and much more. (You must be signed in to access the My Account section.)