Notes from the President

06 May 2020 khilton Notes from the President

Ken Hilton - President Red Wing Software

First, I want to thank our entire amazing staff at Red Wing Software for their dedication to taking care of our customers’ needs during this difficult time. In addition, I want to sincerely thank you, our awesome customers, for supporting us, and I want to assure you that we are here to support you in any way we are able.
The current situation is affecting each business in unique ways. Some were forced to close (hopefully temporarily), some have remained open with some changes in logistics, and some have had to ramp up their operations and add employees.
Whatever the situation is, it is time to look at your annual projections that you budgeted before the beginning of the year. I can imagine that very few of us predicted this kind of change in our operations. What do we need to do as the economy reopens to make sure we are ready? Are there places that we need to adjust expenses? Are there processes that we need to change to keep our employees safe as they return to work? And, are there business opportunities that we should be looking at to help our customers as their business changes? It is always a good idea to think about the future and stay ahead of the game.
Finally, I want to welcome our newest member of the Red Wing Software team. Allison joined our support staff on April 20th and brings great customer service skills to our talented group. She will soon be shadowing her teammates on calls as she gets up to speed on the software.

A Message to our Customers about COVID-19

20 April 2020 khilton
As the world continues to monitor the situation with COVID-19, we wanted to share that we hope you, your families, and your employees are staying healthy, and we want to provide an update on the steps we continue to take to ensure the health and well-being of our employees and to provide the excellent service our customers are accustomed to.
Red Wing Software is closely monitoring developments with respect to COVID-19, including information and guidance published by healthcare authorities around the globe. We want you to stay focused on your business and employees and assure you that we are focused on maintaining support for our accounting and payroll software solutions and services that you rely on.
• The Red Wing Software office remains open. We have 100% of our services available and do not anticipate disruption in service. If there is anything we can do for you, please don’t hesitate to call us.
• All Red Wing Software employees now have the option to work remotely, and we are equipping them to do so, if they so choose.
• We request that, during this difficult time, all customers refrain from visiting the Red Wing Software office in person, but rather seek support via phone or email.
• The classroom training that is scheduled for May, 2020, in Red Wing, Minnesota, will be rescheduled for a later date once the situation changes.
• Red Wing Software has restricted non-essential commercial business travel for our employees and are adhering to guidance from the World Health Organization on self-quarantine and testing guidelines.
We are in regular communication with our teams, keeping them updated on evolving situations and any associated adjustments we need to make. We continue to closely monitor the situation and may send periodic updates if the COVID-19 situation evolves and anything changes on our side.
As we all navigate through these challenging days, please know that you have our ongoing support and commitment.

Behind the Scenes - March 2020

15 April 2020 roxie-thoner Behind the Scenes
• Chad (Sales Representative) was part of the Champion Red Wing Community Ed/Rec co-ed volleyball league team.
• Cori (QA Analyst) and Ryan (Graphic Design) drove across 7 states in 22 hours for a week‑long vacation in Miramar Beach, Florida with Ryan's family.
• Katrina (Customer Service Representative) and her daughter, Kyla, attended a customer appreciation at a Case IH implement with her family!
• Katrina (Customer Service Representative) watched her nephew Carter get 1st place at his last wrestling tournament for the season! #WrestlingAuntie

COVID-19 Pandemic: How can Red Wing Software Help You?

14 April 2020 StephanieE
During these challenging and unprecedented times, all businesses and organizations have endured sudden and unexpected changes. Red Wing Software is dedicated to providing the service you’ve become accustomed to for your accounting and payroll software. Below we have outlined some of the ways we can continue to help in these uncertain times.
Working from Home – Red Wing Cloud Services
If you and/or your employees need to work from home, and you are using a CenterPoint product, Red Wing Software Cloud Services are available to you. We understand that moving to the cloud may be temporary during the pandemic. While there is a charge for the hosting service, our staff will help you move to the hosted service at no additional charge. Then when/if you’re ready to move back to the locally installed platform, we will help you, also at no additional cost. Please note that the program is exactly the same whether it is used in the cloud or installed. As for Red Wing Software, all employees are equipped to work from home and are currently doing so. This has enabled us to provide uninterrupted service to customers while staying within safety guidelines during the COVID-19 pandemic.
Other Features and Products
Here are some other features already included within CenterPoint, as well as add-on products, that can help with social distancing, and reducing the need to handle paper.
• Email Statements and Invoices
Rather than printing and mailing or handing someone an invoice or a statement, set up your system to have them emailed instead. (This functionality is included in all CenterPoint accounting products.)
• CenterPoint Online Time Clock
For use with CenterPoint Payroll, it enables employees and supervisors to enter time online and request time-off from any web-enabled device where the internet is available. Time entry and time off requests can be made from a personal computer or mobile device.
• Direct Deposit
Securely deposit your employees’ payroll to their personal bank accounts, eliminating the need for printed checks.
• Publish Pay Advices
Employees who receive direct deposit can view an electronic statement of their pay, on a secure website, eliminating the need for paper advices to be distributed.
We wish you and your employees good health during these difficult times, and we are here to help in whatever way we can.

Notes from the President

08 April 2020 khilton Notes from the President

Ken Hilton - President Red Wing Software

I hope this newsletter finds everyone healthy and safe during this COVID-19 pandemic. At Red Wing Software, we are fortunate to be in a business that can adapt quickly to changes. All our amazing and dedicated employees are working remotely. We were able to get everyone up and running at home in a short amount of time, without any interruption of service for our customers. The only services that we are temporarily suspending are our face-to-face classroom training and professional services. We encourage anyone needing more instruction and training, when a quick call to support isn’t enough, to request online help. We are very effective at providing training online using our remote software tools.
We are here to help, and elsewhere in this newsletter is an article that describes some of the built-in tools and options available in our software that can help our customers work remotely and more efficiently. Now would be a good time to evaluate the processes that you have in place for dealing with adverse situations or disaster recovery. While these recent changes that were forced upon you are fresh in your mind, refine your plans for dealing with similar situations in the future. We will do what we can to help your business get through this time with as little interruption as possible. Stay safe, and we will get through this together.